You may have better luck just contacting Microsoft through phone or live chat.
The problem is something that a number of Xbox One users have reported, but thankfully, they also report that it doesn’t actually damage the disc.
You’d think that Microsoft would have used the last couple years to smooth out the kinks in the Xbox One.
The company has fixed plenty of bugs since the console’s release in 2013, yes, but many of the problems users have been experiencing have evolved alongside the console.
Wait until the game is fully installed before proceeding to the next step.