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Hannah's boss had walked up to her desk in the open plan office, and launched into a furious tirade.His frustration may have been understandable, but his behavior crossed a line.You may have to accept that you're unlikely to change how she behaves, so concentrate on mitigating the effect that her rudeness has on you.

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The word "accepted" is important, because rudeness can mean different things to different people, or within different organizations or environments.

For example, shouting and swearing might be considered normal in a busy restaurant kitchen, but it would be regarded as wholly inappropriate and unacceptable in most offices.

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So, it's important to be aware of possible cultural faux pas.