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Getting a customer to the right representative is crucial, but so is getting them there without any hiccups.Use the following transitions to smoothly transfer a customer to the appropriate team member.We all know the power of a great first impression, so use the scripts below to treat each new chat greeting like a real-life introduction. After all, your job is to help a customer and to be as positive as you can be, right?

Asking for general information Sometimes requesting a screen share is the best way to assist a customer.

Unfortunately, it’s similar to stepping inside someone’s living room—a customer’s web browser is a private space that may not be ready for visitors.

Whether you’re offering general assistance or pointing them in the direction of specific sales, you want to bring the most value to the forefront of your service.

Try the following lines when helping visitors down the road to becoming loyal customers down the road.

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